About our Client
We are looking for a Key Account Manager for an industry leader within the FMCG industry, located in Baltimore, MD.
About the Role
Sustain and reinforce existing relationships with current or past clients
Prepare clients’ meetings and send meetings follow-ups
Acquire a thorough understanding of key customer needs and requirements to be able to propose pertinent solutions that meet clients’ needs
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Prepare quotations for inbound request from existing clients
Identify upsell opportunities and play an integral part in generating new sales that will turn into long-lasting relationships
Be responsible for the maintenance of our rate cards, presentation decks and the preparation of specific case studies upon request
Prepare regular reports of sales progress and forecasts to internal stakeholders
Serve as the link of communication between key clients and internal teams if needed and assist the campaign team (when necessary) to ensure the correct products and services are being delivered to clients
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Competition monitoring, analysis and reporting
Requirements
Proven experience as key account manager - minimum 3 to 5 years
Previous experience in sales and providing solutions based on customer needs
Ecommerce or digital media experience would be a huge plus
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
Flexible, collaborative and team-oriented
Comfortable taking initiative and working independently
Ability to manage multiple clients, prioritize workload and effectively manage time while meeting client's deadlines.
Entrepreneurial mindset and ready to work independently and remotely
Ability to work in a start-up environment of continuous change and rapid growth
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